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Last Update:
18 November 2008
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Tentworld.com.au - Frequently Asked Questions
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What is your returns policy?
What is your warranty policy?
How are goods freighted/shipped?
When can I expect to receive the goods?
What is your Privacy Policy?
How does the ordering process work?
How can I pay for my order?
Do I qualify for $9.95 shipping for my whole order?
What is your returns policy?
Goods may be returned for credit or refund, providing the goods are in
their original packaging, unused and in new condition within 2 weeks (14 days). You
will still be responsible for the freight charges.
We will pay return freight costs
provided:
(a) the goods supplied were not what you ordered.
(b) you contact us for return authorization.
(c) you follow our return instructions.
(d) In the original packaging, unused, and in new condition.
What is your warranty policy?
All goods supplied by us are guaranteed by ourselves and the manufacturer of
the goods.Warranty periods vary according to product. Warranty claims in most
instances will be handled by the manufacturers agents in the customers home
state. Warranties only apply to goods supplied within Australia
How are goods freighted/shipped?
All orders are wrapped and packaged to ensure they arrive complete and in sound condition. We use TNT Transport as our primary transport company.
As such we request that at the delivery address provided there will be someone available during business hours to sign for the goods.
We also ask that PO Boxes are not supplied for delivery addresses.
When can I expect to receive the goods? - (within Australia)
We despatch freight within 7 working days of
receiving your order and clearing your funds. Should there be a delay in
supply, the customer will be notified.
What is your Privacy Policy?
All of your details provided for the purpose of an order or enquiry, are kept confidential and are only used by us for the
processing and delivery of your order or where required to by Law.
We do not use email advertising and all correspondence will be initiated by you, either through the placement of an order or via contacting us for further information.
To ensure your purchases online
are secure we use 128 Bit SSL Encryption. Secure Socket Layer (SSL) is a
security protocol that provides privacy while sending and receiving
information over the internet. This is one of the safest methods of
ordering online.
How does the ordering process work?
Once your order is made, by filling your cart and filling out the order form,
you will be contacted by email to quote the final cost of
the order and provide you with payment options. If your order is within our capped
shipping area, freight will be $9.95 and you will be able to pay straight away.
See Below for payment methods.
How can I pay for my order?
Direct Deposit
Payments can be made directly to our account with Suncorp Metway Bank. Account details
will be supplied to those requiring the deposit details.
Cheques
Can be sent to:
Tentworld
209 Anzac Avenue
Toowoomba Qld 4350
Please include your order id number so we know which order you are paying for.
Your order will be held for 5 working days until the cheque clears the bank.
Credit Card
We accept Visa and Mastercard.
To pay via credit card you will need to Login here with your "Order Number" and "Password" where you will be taken to a secure page.
All Credit Card transactions are processed securely by a Leading Industry Online Credit Card transaction company, for your security and peace of mind.
Do I qualify for $9.95 shipping for my whole order?
If you live in South East Queensland, Greater Brisbane, Greater Sydney, Greater Melbourne, Canberra or Adelaide, we
will ship to you the whole order for $9.95 total freight. Enter your Post Code in this box to see
if you live in our capped freight area.
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Tentworld (QLD) Phone (07) 4634 4088
Online prices include GST and may vary from those listed instore.
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