ETA Stock Delays - An Update 2021
Why The Blistering Barnacles is my Pre Order delayed?
You’ve possibly heard it like a broken record, the “COVID excuse” for service not being what it used to be.
It pains us too because we miss the good old days of pre-2019. Back when a trip to the store didn’t have you fighting tooth and nail for some dunny paper, and when you ordered last minute from Tentworld, you knew we had you covered for your upcoming camping trip.
But 2021 has given us new challenges in manufacturing, supply and logistics which have affected businesses in every industry. If you’re reading this, chances are you’re not too happy about the availability delays on some of our most popular gear. We want to take this opportunity to explain what’s been going on and how it affects you and your camping trip.
Here are some of the factors that contribute to vastly changing Pre Order ETAs. Many shipments suffer from multiple factors. Compounding the issue further.
- Deliveries from Overseas taking longer & experiencing multiple unforeseen delays. Delays and labour shortages causing chaos for global shipping | The World
- Factory/business closures due to infection or lockdown. Such as the most recent lockdown in Jiangsu China. Millions under COVID-19 lockdown as China battles Delta outbreak
- Building capacity restrictions - limits output, can't operate efficiently.
- Border closures - both international, and in Australia.
- Trucker Strikes - The truck protest threatening food supply across Australia | 7NEWS
- Quarantine requirements affecting international shipments.
As you can see - there are lots of factors that affect Pre-Orders, many of which are outside of any one person's control. But unfortunately, several factors can affect one shipment which is how ETAs can have their timelines vastly changed.
As the pre-orders progress, we do monitor for changes as best we can and will update you when/as we know. The closer to the Pre Order date you get, the less likely it is to suffer large variances - but sadly, this still can happen.
We hope the above has gone some way to helping you understand the situation we’re facing with pre-orders.
We make pre-orders available to our customers who must have a certain, popular camping widget - but if your timeline is strict and you cannot afford delays - we strongly encourage you to consider buying items that are In-Stock and ready for shipment immediately.
It's important to understand that Tentworld has no control over these delays, if we could, believe me, we would have already. This means, if an item is out of stock, it could take weeks to months until we can get it to you.
We will always try to give you the best ETA we can - because we hate nothing more than inconveniencing our customers.
If your Pre-Order ETA change has meant that you can no longer wait. We understand - simply let us know you wish to cancel, and we’ll issue you a full refund or help you choose an available alternative. Simply reply to your order email with your request.
Thank you for taking the time to read the article - we hope we’ve helped you understand the challenges faced with Pre Order ETAs.
Kind Regards & Happy Camping,