Shipping & Delivery
If your order subtotal is $89.00 or more and is to be delivered in selected areas of:
- South East Queensland
- Greater Brisbane
- Greater Sydney
- Greater Melbourne
You may qualify for FREE delivery on your entire order!
If you fall outside of our free delivery areas the delivery cost will be calculated for your order by our shopping cart for your convenience.
We do have some express delivery options available as well if you require your order urgently however these are excluded from the free delivery offer. Please note that the express service refers to the method in which your order will be shipped, this does not indicate that the dispatch times will change as online purchases are processed in the order in which they are received.
Most orders leave our warehouse within 1 to 2 business days from payment being received in full, at which time you will receive an email notifying you that your order has been shipped, this email will also inform you of the tracking information so that you can follow your delivery online. Should there be a delay with sending your order you will be notified as soon as possible.
Once your order leaves our warehouse transit time will vary depending on the destination of your order and the method which it was shipped, however most orders will generally be delivered within 1 and 10 business days. Please see indication list below.
Examples of Approximate Transit times:
Brisbane: 1 to 2 Business Days
Sydney: 1 to 3 Business Days
Melbourne: 2 to 4 Business Days
Adelaide: 3 to 5 Business Days
Perth: 5 to 6 Business Days
Hobart: 5 to 6 Business Days
Darwin: 6 to 8 Business Days
All delivery time frames are approximate and are subject to variables outside of our control. If you have a specific delivery deadline please contact us and we will make arrangements with you wherever possible to meet your requirements.
Unattended Delivery Addresses & Authority to Leave
Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery. Alternatively, you can give Authority to Leave (permission for your parcel/s to be left somewhere near the front door). If you have requested a signature on the order, your parcel/s will not be left if no one at the address is available. The parcel/s will be taken back to the depot and a card will be left. Re-delivery can usually be arranged however this will normally incur an additional charge at your expense. If no signature has been requested, at the discretion of our courier services the parcel/s may be left at the given address in a safe spot, or taken to the depot and a card left to organise alternative arrangements.
We have accounts with several national delivery companies including (but not limited to): AusPost, Toll IPEC and Couriers Please to deliver our products around Australia. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.
PO Box & Parcel Locker Deliveries
Some orders we are unable to deliver to a PO Box or Parcel Locker due to restrictions put in place by Australia Post on parcel sizes:
Maximum Parcel Length: 105cm
Maximum Parcel Girth: 140cm
Maximum Parcel Weight: 22kg
If you provide us with a PO Box or Parcel Locker delivery address and we are unable to deliver your order to it, we will contact you as soon as possible to make alternative arrangements.
Currently we do not ship internationally. Delivery is available within Australia only.
Out Of Stock Items
In the event that we run out of stock of an item/s you have ordered, the out of stock item/s will automatically be placed on back order and the rest of your order will be shipped immediately. We will notify you as soon as possible regarding the out of stock items so that you may choose to cancel, exchange, or wait for these items to arrive back into stock so they can be shipped to you.
Back Ordered Items
Items that are listed on our site as Back Order Available will automatically be placed on back order. All other items in these orders will be shipped, and when the back ordered item becomes available we will send it separately. We will notify you as soon as possible regarding the back ordered items so that you may choose to cancel, exchange, or wait for these items to arrive back into stock so the order can be shipped to you.
Special Order Items
Items that are listed on our site as Special Order will automatically be placed on hold. All other items in these orders will be shipped, and when the special order item becomes available we will send it separately. We will notify you as soon as possible regarding the estimated dispatch date of the order when it is provided to us.
Cancelling An Order
In the first instance that you wish to cancel your online order, please contact the Tentworld Online Team via phone (1300 836 896) or email (firstname.lastname@example.org) with your customer details.
Prior to your order being dispatched from the warehouse, the Tentworld team are happy to cancel your order for a full credit or refund except in the case of Special Orders Items.
For orders that have been dispatched from the warehouse but have not yet been received, we will have to organise a return through the delivery service in which your order was sent. Please note that as the item/s have already left our warehouse, there may be a return shipping cost, which is at the customer's expense. This cost will be deducted from your credit or refund amount once we have received the item/s back into our warehouse. To determine the return shipping fee, please contact the Tentworld team using the methods above.
For online orders that have already been recevied and you would like to return, please see details of our Returns Policy.