Shipping & Delivery
DUE TO SYSTEM UPGRADES - WE ARE EXPERIENCING DELAYS OF APPROXIMATELY 3 BUSINESS DAYS IN DISPATCHING STOCK FROM OUR ONLINE WAREHOUSE. WE ARE WORKING VERY HARD TO REDUCE THESE DELAYS AND SHOULD BE BACK ON TRACK SHORTLY - We thank you for your patience.
If your order subtotal is $69.00 or more and is to be delivered in selected areas of:
- South East Queensland
- Central Eastern Queensland
- Majority of Eastern New South Wales
- Greater Melbourne
You may qualify for FREE delivery on your entire order!
If you fall outside of our free delivery areas the delivery cost will be calculated for your order by our shopping cart for your convenience.
Dispatch & Delivery Time
Orders consisting of in-stock items (one's showing leaves in 1 business day) made before 11 am Monday-Friday will usually be dispatched from our warehouse in SE Queensland the same day (there may be a 24-hour delay in peak purchasing times - but we will always try our best for you), orders placed after this time will usually be dispatched the following business day.
Once your order is dispatched you will receive an email notifying you that your order has been shipped, this email will also inform you of the tracking information so that you can follow your delivery online!
Should there be a delay with sending your order you will be notified as soon as possible.
Once your order leaves our warehouse in S.E.QLD, transit times will vary depending on the destination of your order and the method by which it was shipped, however, most orders will generally be delivered within 1 and 10 business days. Please see the indication list below.
Examples of Approximate Transit Times:
- Brisbane: 1 to 2 Business Days
- Sydney: 1 to 3 Business Days
- Melbourne: 2 to 4 Business Days
- Adelaide: 3 to 5 Business Days
- Perth: 5 to 6 Business Days
- Hobart: 5 to 6 Business Days
- Darwin: 6 to 8 Business Days
All delivery time frames are approximate and are subject to variables outside of our control. If you have a specific delivery deadline please contact us and we will make arrangements with you wherever possible to meet your requirements.
Unattended Delivery Addresses & Authority to Leave
Deliveries are generally made Monday to Friday, 9 am to 5 pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.
For our delivery partners, if no specific instructions or a signature required is selected, their policy is to leave the goods at the premises. Where possible, we always recommend providing delivery instructions (I.E. Authority to Leave at the front door if unattended), OR to select a signature required. If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. Re-delivery can usually be arranged, however, this will normally incur an additional charge at your expense.
Business Shipping Addresses
Please include the name of the business on your order if having your order delivered to a business address. Please also include the times in which the business can accept your delivery in the delivery instructions box when creating your order. This greatly assists the courier with your delivery so that your order can reach you as smoothly as possible.
We have accounts with several national delivery companies including (but not limited to): AusPost, Toll IPEC and Couriers Please to deliver our products around Australia. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.
PO Box & Parcel Locker Deliveries
Some orders we are unable to deliver to a PO Box or Parcel Locker due to restrictions put in place by Australia Post on parcel sizes. Items delivered to a Parcel Locker are required to be collected within 48 hours (2 business days) from delivery.
PO Box Size Restrictions:
Maximum Parcel Length: 105cm
Maximum Parcel Girth: 140cm
Maximum Parcel Weight: 22kg
Parcel Locker Size Restrictions:
Maximum Dimensions: 39 x 36 x 64cm
Maximum Weight: 16kg
If you provide us with a PO Box or Parcel Locker delivery address and we are unable to deliver your order to it, we will contact you as soon as possible to make alternative arrangements.
Currently, we do not ship internationally. Delivery is available within Australia only.
Out of Stock Items
In the event that we run out of stock of an item/s you have ordered, the out of stock item/s will automatically be placed on back order and the rest of your order will be shipped immediately. We will notify you as soon as possible regarding the out of stock item/s so that you may choose to cancel, exchange, or wait for these items to arrive back into stock so they can be shipped to you.
Back Ordered Items
Items that are listed on our site as Back Order Available will automatically be placed on back order. All other items in these orders will be shipped, and when the back ordered item becomes available we will send it separately. We will notify you as soon as possible regarding the back ordered items so that you may choose to cancel, exchange, or wait for these items to arrive back into stock.
Special Order Items
Items that are listed on our site as Special Order will automatically be placed on hold. All other items in these orders will be shipped and when the special order item becomes available we will send it separately. Special Order items will have a time frame provided on the listing (4-7 days, 7-14 days) to indicate how long stock will take to arrive into our warehouse. We will notify you as soon as possible regarding the estimated dispatch date of the order when it is provided to us.
The availability of stock shown in the category and item pages are based on online warehouse stock levels. To check the stock level for one of the Tentworld stores, use the Check Stock In Store button on each product page.
Cancelling An Order
In the first instance that you wish to cancel your online order, please contact the Tentworld Online Team via phone (1300 836 896) or email (firstname.lastname@example.org) with your customer details.
Prior to your order being dispatched from the warehouse, the Tentworld team are happy to cancel your order for a full credit or refund except in the case of Special Order Items.
For orders that have been dispatched from the warehouse but have not yet been received, we will have to organise a return through the delivery service in which your order was sent.
Please note that as the item/s have already left our warehouse, there may be a return shipping cost, which is at the customer's expense. This cost will be deducted from your credit or refund amount once we have received the item/s back into our warehouse. To determine the return shipping fee, please contact the Tentworld team using the methods above.
For online orders that have already been recevied and you would like to return, please see details of our Returns Policy.