Oztent Spare Part - Slide Arm

Hi Terry, We're disappointed to hear about the experience that you've described. We prize our delivery of high-quality customer service and always diligently investigate any situations where we may have fallen short of our high expectations, your feedback is valuable as it provides us the means to narrow our focus on specific concerns customers like you may face. We do hope to have the chance to service you again and show you an experience that is more in line with both yours and our own expectations, though we understand any reservations you may have. ~The Tentworld Team.