Resolution Centre - Warranty, Payment & Return Disputes

Encountered an issue with your Order? 

If you purchased your item Online, please Log In to your account and navigate to Order History. View the Order that has an issue and select Returns. Please fill out the form and one of our helpful Support Staff will be in touch within 24-48 hours to discuss your request. 

Should you have encountered any issues with your Online Order and are unable to log in or see the order in question, please complete the Contact Us form Located Here. Upon completion of the form, a representative of our Support Team will be in contact with you within 24-48 hours of lodgement. 

To view our Returns Policy, Click Here.

 

Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem. Once lodged you can also track the progress of your dispute online at any time.

To help our Support Team address your concerns promptly, please provide a detailed description of the issue, along with any supporting documentation, images, or videos that offer a clearer understanding of the situation. If you don't include these materials initially, we may request them later.

Keep in mind that in certain cases, our Support Team might need more time to thoroughly investigate your concern, coordinate with our courier partners, or consult our subject matter experts.

 

Your Feedback Matters to Us!

During and after the resolution of any claim or enquiry, we encourage you to share your thoughts and experiences with us. We deeply value our customers' feedback—it drives us to refine our policies, practices, and procedures. This commitment ensures we continuously evolve and offer the most efficient solutions in the shortest time possible.